Return & Refund Policy

At andrewchristiansale.com, your satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring a smooth and fair shopping experience. Please review our policy below for details on returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds
You may initiate a return for a refund or exchange within 30 days of receiving your order. To be eligible, items must be:

  • In their original, unworn, and unwashed condition.
  • With all original tags and packaging intact.
  • Accompanied by the original invoice or proof of purchase.

Please note that for hygiene reasons, certain items, such as final sale products or items marked as “non-returnable” at the time of purchase, cannot be returned unless they are faulty.

2. Initiating a Return
To start a return process, please contact our customer service team with your order number and details about the item you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.

Important: Returns sent without an RMA number or not shipped to our specified return address may not be processed, and we cannot be held responsible for lost packages.

3. Return Shipping Costs

  • If you are returning an item due to an error on our part (e.g., wrong item shipped, defective product), we will cover the cost of return shipping and send you a prepaid return label.
  • For returns based on change of mind, size, or style preference, the customer is responsible for the return shipping costs. We recommend using a trackable and insured shipping service, as we are not liable for return packages lost in transit.

4. Processing Returns & Issuing Refunds
Once your return is received and inspected at our warehouse (usually within 5-10 business days of arrival), we will notify you via email about the status of your return.

  • If your return is approved: Your refund will be processed automatically to your original method of payment. Please note that it may take additional time for the refund to appear in your account, depending on your bank or card issuer’s policies (typically 5-10 business days after we process it).
  • Exchanges: For a size or color exchange, we will process the shipment of the new item as soon as the return is approved, subject to availability. If the requested item is out of stock, we will issue a refund instead.

5. Damaged, Defective, or Incorrect Items
We meticulously check all orders before they are shipped. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Provide your order number and clear photographs of the product and its packaging. We will arrange for a free return or replacement (subject to availability) as quickly as possible.

6. Final Sale Items
Items purchased during a final sale promotion are typically not eligible for return or refund unless they are damaged or defective. This will be clearly stated on the product page during the sale period.

7. Non-Returnable Items
For the health and safety of all our customers, we cannot accept returns on any items that show signs of wear, have been altered, are missing tags, or are soiled.

8. International Returns
Customers returning items from outside our primary shipping region may be responsible for any import duties, taxes, and additional shipping charges incurred during the return process. These costs are non-refundable. We advise checking with your local customs office for more information.

9. Contact Us
If you have any questions about our Return & Refund Policy, please do not hesitate to reach out. Our friendly customer support team is here to help.

Thank you for shopping at andrewchristiansale.com. We value your trust and strive to make every aspect of your experience exceptional.